Returns & Refunds Policy

At Wild Islay Studio, the majority of our products are made to order, personalised or produced specifically to your requirements.

Made-to-Order & Personalised Items

Because these items are made specifically for you, we do not accept returns, cancellations or refunds for:

• Change of mind

• Incorrect information supplied when ordering

• Incorrect names, spellings or wording

• Incorrect sizes, colours or specifications selected by the customer

• Incorrect delivery addresses or postcodes entered by the customer

• Failure to check your order details before placing your order

Once production has started, we are unable to make changes to or cancel a made-to-order or personalised item.

Please check all order and delivery information carefully before completing your purchase.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and postcode provided at checkout are correct.

If an order is returned to us because an incorrect address or postcode was supplied, we may be able to arrange redelivery. Any additional postage costs will be the responsibility of the customer.

If an order is delivered to the address or postcode supplied by the customer, Wild Islay Studio is not responsible for the resulting misdelivery.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or has been made incorrectly due to an error on our part, please contact us as soon as possible.

Please provide your order number and photographs where appropriate so that we can investigate the issue and arrange an appropriate remedy.

Where an item is faulty, damaged or not as described, your statutory consumer rights are not affected by this policy.

Non-Personalised Items

For non-personalised items, your statutory cancellation and return rights may apply where applicable under UK consumer law.

If you wish to cancel or return an eligible non-personalised item, please contact us within the applicable cancellation period and before returning the item.

Items must be returned in an appropriate condition and securely packaged. Unless the item is faulty, damaged or incorrect, return postage may be the customer's responsibility.

Refunds

Where a refund is approved, it will be issued using the original payment method.

Refunds are not available where an order has been correctly produced according to the customer's submitted information and the issue has resulted from customer error or a change of mind where the law does not provide a cancellation right.

This policy does not remove or restrict any rights you have under applicable UK consumer law.

Contact Us

If you have an issue with your order, please contact Wild Islay Studio with your order number and details of the problem. We will review each case and advise you of the appropriate next steps.